1. Who we are
Bella Macchina Car Detailing is a mobile car detailing business operated by Pablo Santillan in Victoria, Australia. Privacy enquiries can be sent to bellamacchina.detailing@gmail.com.
2. Information we collect
We may collect your name, phone number, email address, suburb or service address, vehicle details, preferred date, messages, photographs, booking history, quotes, invoices and payment status. Payment providers process card information; Bella Macchina does not request full card details through its website enquiry form.
3. How we collect information
Information may be collected when you submit the website form, call, text, email, use a booking or payment link, communicate through social media or engage us to provide a service. Our website host may also collect limited technical information such as device, browser, IP address and access logs for security and operation. We use Meta Pixel to understand visits to our website and whether a quote request was completed after someone interacted with advertising on Facebook or Instagram. Meta may use cookies or similar technologies and process information under its own privacy policy.
4. Why we use it
We use information to respond to enquiries, prepare quotes, confirm and manage appointments, deliver services, take payment, issue receipts, maintain business records, resolve concerns, improve our services and meet legal obligations. We will not sell your personal information.
5. Service providers
We may disclose information where reasonably necessary to providers that help operate the business, including Formspree for website enquiries, Square for booking and payment services, website hosting, email, messaging and accounting providers. These providers handle information under their own terms and privacy policies and may store or process data outside Australia.
6. Marketing and photographs
We will obtain permission before using identifiable customer information, private locations or registration plates in public marketing. Service updates are not marketing. You can ask us to stop sending optional promotional messages at any time.
7. Storage and security
We take reasonable steps to protect information against loss, misuse, unauthorised access and disclosure. No online system is completely secure. We retain information only for business, legal, tax, dispute-resolution and warranty purposes, then delete or de-identify it when no longer reasonably required.
8. Access and correction
You may ask what personal information we hold about you, request a correction or ask us to delete information that is no longer needed, subject to legal record-keeping requirements. Contact us using the details below and we may need to verify your identity.
9. Questions or complaints
Contact bellamacchina.detailing@gmail.com or 0468 716 703. We will take reasonable steps to investigate and respond. Information about Australian privacy rights is available from the Office of the Australian Information Commissioner.